Return Policy for Moments.

At Moments Armoury, we want you to be absolutely delighted with your purchase. If for any reason you need to return an item, we’ve made the process as easy and straightforward as possible. Here’s everything you need to know about our return policy:

Return Window
You may return items within **30 days** of your purchase date. We accept returns of items that are in their original condition and packaging.

Condition of Returns
To qualify for a return, the item must meet the following criteria:
- **Unworn and Unused:** The item should be free from any signs of wear and should not have any odors.
- **Original Packaging:** Items must be returned in their original packaging.
- **Bio Damages:** If the item is damaged or defective, please let us know. We will be happy to assist you with the return process.

How to Initiate a Return
To start a return, please follow these steps:
1. **Contact Us:** Email our customer service team at [moments.armoury@hotmail.com](mailto:moments.armoury@hotmail.com) with your order number and a brief description of the reason for the return.
2. **Receive Instructions:** Our team will provide you with return instructions and a shipping label if applicable.
3. **Ship the Item:** Pack the item securely in its original packaging and ship it back to us. Please ensure that the return is sent with tracking to avoid any issues.

Refund Process
Once we receive and inspect your return, we will process a refund to your original payment method. Please allow up to **7-10 business days** for the refund to be reflected in your account.

Exchanges
If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the item you want. Exchanges are not processed directly; instead, they are handled as separate transactions.

Contact Us
For any questions or assistance regarding returns, please email us at [moments.armoury@hotmail.com](mailto:moments.armoury@hotmail.com). Our customer service team is here to help!

Thank you for shopping with Moments Armoury. We appreciate your business and are here to ensure you have a great experience with us!